Ecommerce
Our Advisory Services provide a platform and a process, upon which the business team and technical teams are engaged, to thoroughly understand the client’s immediate and long-term business objectives relative to electronic commerce. This exercise is led by one of our senior management consultants, accompanied by an ATG Architect and/or a business systems analyst. We conduct a series of deep-level interviews with senior management, operations and technical stakeholders to build a profile of the organization in its current state, and to craft a model of how the client would like it to be in the future (optimal state). The duration of each engagement is dependent on the client’s size and geographic footprint.
Methodologies
Initially, we will engage with the client’s executive team to understand their goals and objectives. We will then validate that this message is shared and supported by the operations team. Finally, we will confirm how these objectives match to the technical team’s capabilities, resources and existing systems. At this point, we will have a very good overview of the current state of the organization and where it would like to be, and highlight gaps.
Our team of experts will analyze the following for proper application design methodology: Repository design, FormHandler design and usage of custom droplets in the application.
We will analyze the various integrations with third-party systems and deduce whether they have been developed utilizing the best practices of ATG, and
Analyze the check-out flows and their customization.
Our team will interact with the stakeholders and understand the original requirements, then analyze the system for the implementation of the same in order to see whether it has been done using OOTB code or customization.
Deliverables
Preliminary “Findings Discussion” with client to debrief, clarify, discuss options and create a priority schedule
A comprehensive report listing findings, including current status and options for helping to meet business objectives
Road-Map and Effort estimate for taking the execution of the plan
Project Execution
Once you know what needs to be done, the next question that most organizations struggle with is – Who will help us get this done? Our experts can assist you with the implementation of your new strategic road map in a systematic, common-sense, best-practices and cost-effective approach. Our experience with over 200 projects has given us a wealth of knowledge – very few things will surprise us. Here are a few examples of projects we have recently completed:
Implementations
New Implementations and Migration of Oracle Commerce (ATG/Endeca)
Upgrade from older version onto the latest version of Commerce
Application Rescue Services
Globalization – deploy new sites in foreign markets with localized language, currency and taxation on the same ATG instance
Initiate/Lead Project Planning Sessions
Develop Project Plan and Scoping Documentation
Requirements Gathering via Client Interviews
Outline Requirements and Develop Resource Plan
Endeca Information Discovery Integration
Migration Services from Legacy Systems
Mobile Commerce Project Deployment
Content Management System Optimization
Establish Best Practices Approach and PMI Standards
Subscription Support
Sterlite provides expert-level application support services for all Oracle Commerce system needs. We maintain and enhance the reliability, stability, and redundancy of clients’ ATG systems through proactive administration by following the industry’s best practices and implementing years of field-proven Oracle support experience. After we’ve completed your project and the environment is stable, our Subscription Support services can provide:
Implementations
Subscription-based application support services
Level 2 & 3 support services
24/7 remote monitoring and maintenance
Patch and update application
Maintain application upgrade path
Provide test environment
Escalation attention
2-hour response time
Emergency resources
Disaster mitigation
